VILSAD – Return & Warranty Policy

At VILSAD, customer satisfaction is important to us. Please review our return and warranty terms below.

🛡 1-Year Limited Warranty

All eligible products are covered by a 1-Year Limited Warranty from the date of delivery.

This warranty covers:

Manufacturing defects

Internal electrical or hardware failures

Screen malfunction not caused by physical damage

Incorrect item received

If a defect is confirmed, we may offer:

A free replacement

A partial refund

A full refund (at our discretion)

Replacement or refund decisions are made after review of photo or video evidence.

🔁 Returns

We accept returns within 30 days of delivery for:

Damaged items

Defective products

Incorrect items received

Customers must contact our support team before returning any item.

Unauthorized returns will not be accepted.

❌ Non-Returnable Situations

We do not accept returns for:

Change of mind

Incorrect order selection by the customer

Normal wear and tear

Damage caused by misuse, improper installation, or modification

Minor cosmetic variations that do not affect functionality

📦 Return Process

To request a return or warranty claim:

Email us at: help.vilsad@gmail.com

Provide your order number

Attach clear photos or videos showing the issue

Our team will review your request within 2–5 business days.

If a return is approved, return instructions will be provided.

Do not ship any items back without authorization.

💰 Refunds

Approved refunds will be processed back to the original payment method within 5–10 business days.

In certain cases, we may offer a replacement or partial refund instead of requiring a return.

🚚 Return Shipping

Return shipping costs may be the responsibility of the customer unless the return is due to:

A confirmed defect

A damaged item upon arrival

An incorrect item sent by us

📌 Additional Notes

Warranty coverage applies only to the original purchaser.

Replacement items do not extend the original warranty period.

VILSAD reserves the right to deny claims that do not meet the above conditions.


Product images are for illustrative purposes. Slight variations in color, appearance, or packaging may occur and do not qualify as defects.